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Our refund and return policy lasts for 30 days. If it has been 30 days since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
Various types of merchandise are exempt from being returned. Perishable products such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we need a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method, within a certain number of days.Late or missing refunds
If you haven't received a refund yet, check your bank account again first.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all this and have not yet received your refund, please contact us at {email address}.Items for sale
Only regular price items can be refunded. Items for sale cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped for later delivery, we will send a refund to the gift giver and they will hear about your return.
To return your product, you must mail it to: {physical address}.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for the exchanged product to arrive may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Please contact us at {email} if you have questions regarding refunds and returns.